Terms and Conditions of Use

​

1. Labor is performed by an independent contractor: The independent contractor status of the installer will not change the price you pay, nor the quality or extent of any warranties of such labor.

2. Visible merchandise damage or any home damage must be reported to our store immediately by phone and in writing within three (3) days of delivery or installation.

3. Temperature and humidity must be maintained within manufacturer's specifications during acclimation, installation, and after installation. Failure to maintain proper temperature and humidity may cause permanent damage to flooring for which the Carpet Proz Installation & Repair cannot be held responsible.

4. Installers will need access to electricity during installation. Installer will need access to water during installation (tile & vinyl installation only).

5. Arrival Time: Each installation is custom and some may take longer than others. Therefore it is extremely difficult to determine what time the installers will arrive on the date of installation. Please make arrangements for a responsible adult to be at the jobsite the entire day.

6. Customer will move furniture out of the work area unless customer requests us to handle it for an agreed price. However, Carpet Proz Installation & Repair will not be responsible for any damages due to such movements. Moving Furniture includes moving larger furniture only so please complete the following tasks before the installer arrives: Remove all items from china cabinets. Remove wall plaques and pictures from all areas including rooms adjacent to areas being installed. Remove bedding and pillows. Remove items from the top of dressers and tables. Remove drawers from dressers. Remove items from closet floors and all low hanging garments. We do not move pool tables or pianos. Electronics: Our installers do not move electronics of any kind. Customer is responsible for disassembly, moving, assembling and connecting equipment after units. Remove low hanging draperies.

Manufacturer's Warranty

7. Product Warranty: All floor covering products are covered by either a manufacturer's warranty, a warranty from a fiber company, or both in accordance with the warranty statement provided to buyer. No other warranties, either expressed or implied, including implied warranties of merchantability, are provided. Any warranty offered by the Manufacturer is direct from the Manufacturer and not Carpet Proz Installation & Repair.

8. Please see manufacturer’s separate warranties for the terms of their warranties.

General Terms and Conditions

9. These limited warranties apply to flooring installed only in owner-occupied residential space where no commercial activity takes place.

10. These limited warranties exclude flooring that has been put to commercial use, abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; damage from improper cleaning methods or materials; and from improper maintenance. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of flooring in a residence.

11. To qualify for repair or replacement, the original sales receipt, which demonstrates proof of purchase, must be supplied.

12. These warranties apply only to the original purchaser.

13. These warranties apply only to flooring professionally installed by Carpet Proz Installation & Repair authorized installers.

14. Carpet Proz Installation & Repair provides 1 year service on carpet installations. There is limited service in cut to fit linoleum installations and those sold with no guarantee. The following conditions are not considered installation-related problems and are not covered beyond this limited-installation warranty:

· Carpet: Visible seams normally required for installation.

· Ceramic Flooring: Tile and grout cracking due to subfloor deflection or foundation settling.

· Hardwood Flooring: Gapping between boards and moisture-related issues.

· Laminate Flooring: Moisture-related issues.

· Vinyl Flooring: Visible seams normally required for installation.

15. We are not responsible for stretch-buckles or indentation, which will not flatten out because of furniture or fixtures.

16. The Buyer/Customer will be fully responsible for the tenant’s safety during and after new flooring installation.

17. WE SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL CLAIM. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights, which vary from state to state.

18. Color match to samples will vary from dye lot to dye lot. Buyer agrees to accept color variances that fall within industry-established ranges. Hardwood, cork, and bamboo are natural materials that will have color variations such as variations from heartwood to sapwood, mineral streaks, and variations in the grain. Temperature and humidity must be maintained within manufacturer’s  specifications by the customer.

19. The installers DO NOT move, disconnect, or reconnect the following items: gas appliances, icemaker refrigerators, grand pianos, aquariums, waterbeds, grandfather clocks, antiques, breakables, bedding, draperies, or anything that may be fragile.

20. Dust: Installing new flooring may cause a considerable amount of dust. Please take adequate measures to protect your belongings. The dust cannot be contained to just the areas being installed.

21. Squeaks: We cannot repair existing floor squeaks or guarantee that any attempt to do so will be effective.

22. Doors: We assume no responsibility for cutting doors. Installers can remove doors to install flooring, but we are not responsible for replacing doors if the new flooring does not provide adequate clearance.

23. Walls & Baseboards: Even though the installers will take all normal precautions when new flooring is installed, it may be necessary for the customer to touch up the baseboards after installation. If you plan to paint or wallpaper, this should be completed after installation. New applied paint and wallpaper is especially susceptible to damage.

24. Seams will be visible on carpet & vinyl installations. Where seaming is necessary the carpet/vinyl will be seamed according to the best known method, and the best possible way for the material involved. The visibility of your seams will depend on the type of carpet/vinyl, lighting, and direction of seam. Unless otherwise specifically mentioned on the order in writing, seams will be left to the discretion of the installer.

25. Existing or subfloors not installed by Carpet Proz Installation & Repair: Installing new hard surface floors without the required sub-floor will void all installation warranties and may affect the manufacturer's warranty as well. Problems arising from underlayment not installed by us or arising from floor structure are not our responsibility and are not covered by the warranties.

26. Unforeseen structural issues: Many structural issues cannot be seen until the old flooring is removed. If the installers find any structural issues during installation such as termite damage or water damaged structural subflooring, the install will be stopped until the Buyer is able to remedy the structural issue.

27. Delivery & Installation: Delivery and installation may be delayed because of reasons beyond Carpet Proz Installation & Repair’ control such as weather, production delays, shipping delays, fires, accidents, strikes, lock- outs, and governmental acts. Buyer agrees that Carpet Proz Installation & Repair is not responsible for delays or failures in delivery or installation caused by reasons beyond Carpet Proz Installation & Repair’ control. Carpet Proz Installation & Repair is not responsible for any consequential damages or costs arising from the occurrence of any event as described in this paragraph.

28. Deposit required on Installations: 50% down at contract agreement

29. Payment: All installations must be paid in full prior to beginning installation. If using consumer financing, the financing promotional period will begin when the materials are ordered.

30. Customer must adhere to the following requirements/provisions:

· Material verification: Please ensure that all materials listed within the contract are accurate including: Cushion, Subflooring, Transition moldings, Wall moldings, Grout color, Grout type, Plank installation direction, Tile installations direction (straight, diagonal, custom pattern, etc.) The Installation or use of any flooring material(s) will constitute your acceptance "as is". Once the installation has begun and/or complete, you are in acceptance to the materials listed, type of installation, direction etc. and to the full amount of the contract/invoice.

· If you receive the wrong material and would like to return it, you must refuse installation/delivery; the material must be unused, uncut, uninstalled and unaltered in any way. Installation or use of any material will constitute your acceptance "as is". You must inspect your order upon arrival and let us know about any problems prior to use or installation.

31. These Terms and Conditions are subject to change without notice.

32. For all claims the original sales receipt, which demonstrates proof of work performed, must be supplied.

By signing my name below, I certify that I have read the above information. Any questions concerning these policies have been discussed. My signature also certifies my understanding of and agreement with the above policies.